Privacy Policy

1. About This Policy

This Privacy Policy explains how Qelivro ("we", "us") collects, uses, stores, and protects your personal data. We are committed to handling your information responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our registered address is 39 Upsdell Ave, London N13 6JP, United Kingdom. We are the data controller for personal information you provide to us.

2. What Data We Collect

We collect the following categories of personal data:

• Contact information: your name, email address, telephone number, and postal address.
• Booking information: details about your appliance, the nature of the fault, and your appointment preferences.
• Communication records: records of correspondence between you and Qelivro.
• Website usage data: IP addresses, browser type, pages visited, and time spent on our website, collected via cookies where consent has been given.

3. How We Use Your Data

We use your personal data to schedule and fulfil appliance repair appointments, communicate with you regarding your booking and any follow-up, comply with our legal and regulatory obligations, and improve our website and service quality.

We do not use your personal data for automated decision-making, profiling, or marketing without your explicit consent. We do not sell or share your personal data with third parties for their own commercial purposes.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR: contract performance (to fulfil a booking you've made with us), legal obligation (to comply with applicable UK laws), and legitimate interests (to improve our services and maintain business records).

5. How We Store Your Data

Your data is stored securely on systems located within the United Kingdom or the European Economic Area. We retain customer data for up to 7 years following the completion of a service, in line with standard UK business record-keeping requirements. Data collected solely for enquiry purposes is retained for up to 12 months if no service is provided.

6. Your Rights

Under UK GDPR, you have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data where we no longer have a legal basis to hold it, object to certain processing activities, and request data portability.

To exercise any of these rights, contact us at [email protected]. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

We use cookies on our website. Full details are set out in our Cookie Policy. You can manage cookie preferences through our cookie consent tool or by adjusting your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. We will notify you of significant changes where we have your contact details.

9. Contact

For any data protection queries: [email protected] | +44 079 7133 8831 | 39 Upsdell Ave, London N13 6JP.