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Who We Are &
What We Stand For

A London-based team of certified technicians dedicated to honest, skilled appliance repair.

Our Mission

Repair Done Honestly,
Every Time

Qelivro was founded on a straightforward principle: appliance repair should be transparent, professional, and worth the customer's trust. Too often, people feel uncertain about whether a fault is real, whether the cost is fair, or whether they're being advised to replace something that could easily be fixed.

We set out to change that. Every engineer we employ is trained not just in technical skills, but in clear communication. We explain what we find, what it costs to fix, and what the alternatives are — and we let you decide.

Our work is grounded in proper diagnostic technique, quality replacement parts, and a genuine commitment to safety. We don't cut corners, and we don't recommend unnecessary work.

Qelivro technician at work
Our Values

What We Believe In

Honesty

We tell you what we find — including when repair isn't the right answer. No hidden charges, no surprise invoices, no unnecessary work.

Skill

All our technicians hold recognised qualifications. We stay current with manufacturer updates and evolving appliance technology.

Respect

We work in your home and treat it accordingly. We clean up after ourselves, arrive on time, and explain our findings without jargon.

Sustainability

Repairing an appliance instead of replacing it reduces waste. We source responsibly made parts and dispose of old components appropriately.

Our History

How Qelivro Grew

What began as a one-person operation has grown steadily through word-of-mouth and a consistent focus on quality over volume. We've never prioritised growth at the expense of the service standard that defines us.

Workshop tools
2012

Founded in North London

Tom Wheatley began offering domestic appliance repair as a sole trader, working primarily on washing machines and dishwashers in the Enfield and Haringey areas.

2015

First Expansion

With growing demand, the team expanded to three engineers. Qelivro formally registered as a limited company and extended service coverage across Greater London.

2018

Commercial Services Launched

Following requests from local landlords and a neighbourhood café, Qelivro began offering maintenance contracts for commercial properties and small businesses.

2021

Structured Training Programme

We introduced a formal onboarding and continuing education programme for all technicians, covering both technical skills and customer communication standards.

2025

2,400+ Repairs Completed

Qelivro reached a significant milestone — over 2,400 completed repairs with a 97% customer satisfaction rate based on post-service feedback forms.

Our Ethical Commitment

We will never recommend a repair that is not genuinely in your interest. If your appliance is beyond economic repair, we will say so clearly. We do not receive incentives from parts suppliers, and we do not apply markups to the cost of replacement components. Our business model relies entirely on honest labour charges and a reputation we have earned through straightforward service.